Connect Info. Systems

Automate Your Workflow

iQUEUE acts as the integration agent between multiple information systems in different healthcare facilities or departments. iQUEUE cuts out the paper-based and redundant electronic processes to ensure patients are provided the appropriate care, the care is authorized by payors and that the care is documented and processed appropriately for reimbursement.

Healthcare workers can now complete their work easily and efficiently; while ensuring a step in the patient process won’t be missed.

iQueue Benefits at a Glance

  • Highly configurable workflow engine

  • Automates the delivery of information to the appropriate facility personnel within various work processes

  • Eliminates the need to switch back and forth between applications

  • Ensures tasks are being completed appropriately

  • Incorporates workflow items from multiple discrete data sources such as:

    • Registration systems
    • Clinical systems
    • Scanned or imported databases
    • Reports and date files imported into iQUEUE
  • Items can be completed, tagged for later completion, forwarded to another user for completion, or distributed for completion by numerous users

iQueue at Work

Numerous hospital departments and process scenarios benefit from iQUEUE’s functionality to integrate multiple information systems reducing the number of steps, paper and chance for mistakes.

The Pre-Arrival and Patient Status Management workflow manages the entire pre-arrival process in order to financially and clinically clear a patient prior to providing services. The system provides proactive identification of status changes on the account that require follow-up and review. By capturing all documentation such as pre-authorizations, medical necessity, ABNs, insurance eligibility, and patient estimates in a single repository sophisticated deficiency management and workflow ensure that each and every encounter is managed completely.

Using our advanced business intelligence engine, we can verify that all steps are complete BEFORE the patient presents. Daily activities are prioritized to ensure that all steps are completed and all documentation prepared. Documents are held in queue pending the patient’s arrival at which time they can be delivered to the desktop of the registrar regardless of where the patient presents. All of this can be accomplished regardless of the facilities existing systems for patient registration/scheduling, eligibility, medical necessity, etc.

  • Adjustments
  • Refund Workflow
  • Void Refund Workflow
  • Stop Payment
  • Customer Service
  • Complaints
  • New Insurance
  • Payment Research

This solution consists of a financial screening component that is initiated during registration (alternative at bedside or during discharge planning). The “quick screen” is used to determine the likelihood that the patient will qualify for one or more financial assistance programs. It uses a tiered weighting system to find the best reimbursement sources for the hospital.

The sequence of questions is adapted to the various state and local programs that the facility participates in. In addition, questions are added or modified to incorporate the facility’s financial assistance policy as well.

As the user navigates through the interview process, an interactive help system provides question-specific assistance to the end user. Tools for calculating resources and assets are provided within the quick screen tool as well.

Upon capturing the patient’s responses, an inquiry is sent to one or more data sources to predict the likelihood that the patient qualifies for assistance. The combination of the patient’s responses and these results will cause the system to produce recommendations regarding what programs are best suited for this patient.

All team members participating in follow-up activities (i.e. further interviews, application form completion, etc.) either utilize our workflow tools directly or provide ongoing updates to the patient folder so that there is a single repository for all activity. This enables all participants to share the information collected.

If a patient is unable to qualify for benefits for the primary reimbursement source, their work object can be routed to another team for review. Since all information is shared, the next team can make decisions without having to repeat steps or bother the patient for redundant information.

This workflow provides a “paperless” solution for efficiently managing all of the disparate data and documentation requirements associated with pre-surgical testing. It uses many of the powerful data capture, deficiency analysis, communication and workflow solutions from iPLATFORM to manage the process.

Utilizing this solution, healthcare facilities can:

  • Reduce delayed, rescheduled, canceled procedures
  • Reduce duplicate documentation, unnecessary and “stat” tests
  • Improve communication with referring physicians and third party testing organizations
  • Improve physician and patient satisfaction
  • Improve patient safety
  • Have a dramatic positive financial impact on surgical operations

Historically, information that was faxed had to be logged, immediately reviewed by a clinician and maintained in a paper chart. With iEXCHANGE integrated into the process, referring physicians, primary care physicians and 3rd party testing facilities simply continue to fax information as they always have.

By utilizing iEXCHANGE, the facility can convert all faxed communication to electronic documentation which can then be incorporated into automated workflows for completion of all pre-encounter activities. Some key features and benefits of this solution include:

  • Complete audit trail of all faxed communication without handwritten logs
  • Electronically reject faxes back to originator, from any workstation, for clarification or to indicate that fax is incomplete or illegible
  • Electronically manage abnormal test results and clearances
  • Comprehensive search capability for locating faxed information based on any number of search categories/indexes
  • Provide access to multiple clinicians/departments without making copies

The DNFB workflow is built using the iQUEUE workflow engine as well. The DNFB workflow creates workflow objects utilizing data from three (3) discrete data sources: data elements that are present in the ADT, data elements that exist in the electronic patient folder (scanned or imported), and data elements that are imported into the system from other 3rd party or hospital information systems (reports, etc.).

Typically, the existing DNFB report is received daily and each line item on the report is processed to determine how the work object should be created and assigned. Work objects are assigned based on configurable criteria. For example:

Coders: Any account that is new and has been determined to contain sufficient information for coding is routed to a coder. Existing accounts previously assigned to an associate for review, but have since been corrected and are now ready for coding, will also be assigned to coders for final review/coding.

Associates: Each department has assigned specific associate(s) to be responsible for completing/gathering missing information for specific accounts. Accounts will appear on each associates list that either have a hold code and/or are missing physician orders (or other required documentation). Associates locate missing information and forward accounts to coders for coding and release to billing.

For all accounts in the DNFB workflow, associates can click the account and view the corresponding documents stored in electronic patient folder (EPF). The initially displayed documents are configurable and associates may be given the ability to access all documents in the EPF. Accounts can be sorted by multiple criteria (dollar value, aging, etc.) and reports can be run on the same criteria. Associates can also add notes to accounts, forward accounts and/or distribute accounts for other associates for comment/follow up.

Finally, escalation policies and procedures can be enforced to ensure that all work objects are completed in an acceptable timeframe. If an object is delayed beyond established thresholds, it can be escalated to the appropriate manager for review and resolution.

Software solutions are powered by Healthware Systems