CynergisTek obtains and reviews relevant information and documentation regarding current auditing and monitoring practices and planned data capture parameters to support future privacy monitoring operations. Analysis of information received from the customer to address completeness of policies/procedures/plan is with respect to regulatory guidance and industry best practices. CynergisTek provides the customer with a set of observations regarding the maturity of the privacy audit program as well as relevant policy and procedure templates if needed.
CynergisTek conducts a current-state working analysis of the existing privacy monitoring practices in an interactive session with customer representatives. Through interviews with key stakeholders, CynergisTek conducts a deeper and broader baseline gap analysis of patient privacy monitoring practices. CynergisTek provides a document capturing observations and optimization recommendations to the customer at the completion of this phase.
CynergisTek delivers a customized, proactive ePHI access auditing and monitoring optimization plan that includes: implementation of a gradual escalation process through a phased approach towards a comprehensive ePHI access auditing and monitoring environment; implementation of essential processes; normalization process approach for behavioral modeling to support identity theft and fraud detection program; recommendation plan for alerts and reports to include frequency and distribution; recommended updates to policies and procedures needed to support the audit plan; and collaboration with your auditing tool manufacturer to confirm configuration is aligned to support the optimization plan.
Your Patient Privacy Monitoring Services Team conducts a comprehensive validation and testing process. Key process elements include: testing the functionality of all reports and alerts within your tool, comparing testing findings with your tool manufacturer, assembling a comprehensive report of findings, determining if any current data element gaps impact audit reports, and provide a set of recommendations based on findings.
On a monthly basis, CynergisTek’s team of analysts complete, per approved delivery schedule, analysis of planned proactive audits; escalate findings to our managed services customer’s; ensure the audit tool functions as intended or escalate notice to the manufacturer; and conduct a review of next month’s scheduled audits for program readiness. Following completion of proactive audit analysis, notification of audit results are delivered directly to our clients.
On an ongoing basis, CynergisTek provides program updates and identifies each program element for ease of reference. All program-related deliverables, team communication and notifications are efficiently contained within one location to ease the administrative burden associated with program management. Following completion of necessary analysis methodology steps and associated documentation within the audit tool, a notification of completion is delivered to include: the report type, description of the report, date range of the audit, volume of findings, and specific cases for the organization’s review and handling.